Frequently Asked Questions
Everything you need to know about shopping with Microcad
What kind of warranty comes with my electronics?
All products sold by Microcad come with a standard 12-month manufacturer warranty. We also offer extended protection plans that can be added at the time of checkout for additional peace of mind.
How long does shipping take for high-value components?
Standard shipping typically takes 3-5 business days. For sensitive electronics and high-value components, we use specialized couriers with reinforced packaging and real-time tracking to ensure safe delivery.
Can I return a product if the seal is broken?
We accept returns within 30 days of purchase. However, for software, internal components, and certain consumables, the original vacuum seal must be intact to qualify for a full refund due to safety and quality standards.
Do you provide technical support for assembly?
Yes, our technical team is available Monday through Friday to assist with basic setup and troubleshooting. For complex builds, we provide detailed digital manuals and video tutorials on our resource page.
What payment methods do you accept?
Microcad accepts all major credit cards, PayPal, and secure financing options like Affirm and Klarna for larger purchases. We also support wire transfers for corporate bulk orders.
Are the products on your site genuine and brand new?
Absolutely. Microcad is an authorized reseller for all brands listed on our site. Every item is guaranteed to be 100% authentic, brand new, and in its original retail packaging.